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BT– Poor Customer Service for Isle of North Uist - Hebrides.Net Customers Disconnected and Left High and Dry

Na h-Eileanan an Iar SNP Angus Brendan MacNeil is contacting BT and HIE on

behalf of residents on the Isle of North Uist who have been left without

access to broadband following the disconnection of Hebrides.Net.

 

Mr MacNeil has been contacted by residents in Sollas, Strumore and

Lochmaddy who were disconnected from HebNet despite not yet being able to

connect to BT Fibre broadband.

 

Some residents in North Uist had been promised connection to the BT Fibre

Broadband as far back as February.

 

Commenting Angus MacNeil said:

 

“Once again we are seeing a very poor service from BT.

 

“It is very disappointing to hear that people have been disconnected from

HebNet when they have no other option owing to the lack of action from BT.

 

“”Some of the affected people in North Uist run businesses, being cut off

from the internet is the last thing they need.  I am also aware of a

housebound resident who is upset at having no internet.

 

“Customers asked Heb.Net not to cut them off and explained the situation

regarding the lack of action from BT but despite their pleas they were

disconnected.  I understand that a HebNet customer was quoted £400 to be

reconnected.

 

“Once again, we see BT breaking their promise and not connecting customers.

 

“There would appear to be a serious lack of communication between BT and

HebNet and I am contacting them both to ask that they take immediate steps

to rectify this situation.”

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